Classes are considered taken upon entering a live session scheduled within the platform and/or after 10 minutes of tolerance have elapsed.
By submitting/uploading your work and receiving evaluation on the platform, you will be using the tutoring service. Otherwise, in an extraordinary case, a full or partial refund will be considered.
Failure to attend classes will result in a penalty being charged which will be paid to the teacher.
Rescheduling of classes is only possible in case of advance notice.
You can request a change of teacher by completing a teacher evaluation survey.
This plan is hourly and the student must consider paying overtime in months where the hours taken exceed the plan.
All of the above in accordance with our Policies, terms and conditions.